Gestão de recursos humanos nas transformações ágeis organizacionais: benefícios e barreiras

Abstract

Customer needs and frequent changes in the market require companies to constantly adapt. It is common for a product to become obsolete in a short time, requiring new projects from organizations that aim to meet customer needs. Agile transformation is the process of applying agile practices to teams, or even entire organizations. However, organizations often encounter barriers to agile transformation. This study highlights how Human Resource Management (HRM) can support agile transformation, evaluating how agility can achieve better business results through people management. A Systematic Literature Review (RSL) was conducted to answer research questions about the success factors and barriers of agile implementation. The importance of the GHR was identified to support changes within the organization to the agile context through five success factors. In addition, 18 barriers that impede a successful agile transformation were identified. Seeking to confirm the information obtained through theoretical analysis, this study sought to draw a comparison with the agile practice established in Brazilian companies through 14 semi-structured interviews. HRM can assist in agile transformation, supporting communication, organizational culture, knowledge generation, including employee participation in decisions and supporting employees to new changes, thus ensuring an agile and successful transition. Furthermore, it was identified that many companies are not aware of the importance of HRM as a support for agile transformation. In contrast to the thinking of its employees, who see in HRM a point of propagation of the agile culture and mindset, of supporting the generation of feedbacks, of integrating the organization's existing agile culture, in addition to an enabling sector that favors communication, transcribing desires among leaders and employees through the application of agile guidelines.