A educação a distância e a formação de recursos humanos em uma instituição de ensino superior privada no município de Timon - MA

Abstract

The current demands of the world of work, the increased competition between companies and institutions, and the advancement of information and communication technology are aspects that guide the advancement of distance education in corporate environments. Given the above, this research has as its primary objective, investigate in the context of continuing training of human resources in corporate environments, such as Distance Education can contribute to the training of technical-administrative employees of the Institute of Multiple Higher Education - IESM located in the city of Timon - MA. Faced with this scenario, the distance education strategy is presented as an appropriate and timely tool for the continuous viability of training aimed at technical-administrative level employees due to its characteristics of reach, flexibility, autonomy and competitive costs, especially at times. of economic crisis. The theoretical support used for the preparation of this study prioritized the following contents: Professional training in corporate organizations; Corporative education; Organizational learning and skills development; Distance education as a mediating methodology in the formation of professional skills; Distance education methodologies, resources and pedagogical practices in corporate education; Measurement and result indicators for corporate distance education; Traditional models of evaluation of results in Corporate Education and considerations on definition of criteria and performance indicators. This research approach was characterized as qualitative, being descriptive as to the definition of objectives and the methodological and technical procedures, bibliographic and field research. Three questionnaires and the documentary analysis of the Institutional Development Plan (PDI) were used as data collection instruments. The questionnaires were applied to the administrative technicians, the questions were analyzed based on the data triangulation procedure. The results show that most of the administrative technicians have access to the world wide web, they understand the need for continuing education, they have already done at least one course in distance education, and are, therefore, favorable to make them available, future training using the distance education modality. The results also show that the performance indicators according to Kirkpatrick (2010) through distance education were satisfactory, where we observed a positive performance for these employees regarding the assimilation of new knowledge made possible by distance education. It was also possible to identify some of the employees needs and perceptions regarding training. Finally, the need to create a training course focused on skills development through distance education was confirmed.