Os direitos das consumidoras e consumidores na prestação do serviço público de transporte coletivo

Abstract

The Public Transport Public Service is the main means of daily mobility for the Brazilian population. The present work aims to contribute to the recognition of the population that uses this means of locomotion in the Metropolitan Region of Recife as holders of the social right to transport as citizens, and of an adequate provision of this public service by the State and by the companies concessionaires to consumers of this service. The exploratory research of this dissertation, in addition to the observation, conducted interviews with consumers and consumers of public transport, which allowed to capture their daily experiences, their visions about the irregularities of the collective transportation system, showing a public service rendered inadequate and insecure for the population.