Gestão do conhecimento aplicada a processos administrativos : difusão e compartilhamento de informações por meio da educação a distância

Abstract

The advance of Information Technology, at the end of the twentieth century, has promoted the improvement of production processes. In this way, creating and deploying mechanisms that manage and disseminate knowledge, become the new challenges of organizations in this century. The research was developed essentially around the theme "Knowledge Management", seeking in distance education a viable alternative to promote interaction and mutual collaboration. The theoretical reference was built through studies carried out by several authors, especially the works of Nonaka and Takeuchi (1997 and 2008), Davenport (1998, 1999 and 2003), Choo (2003), Sveiby (1998) and Drucker (1990 ). The objective of the research was to investigate how the use of knowledge management, with the contribution of distance education, can generate information dissemination and sharing, reducing the loss of organizational memory within the Superintendence of Development and People Management (SUGEP). UFRPE. For this, a case study was carried out, with an essentially qualitative approach. For the development of the research, the five-stage model of the process of organizational knowledge creation suggested by Nonaka and Takeuchi (2008) was used, thus, the idealization of a course in the institutional AVA. Data were collected through non-participatory observation, field research and questionnaires applied to 14 respondents, where the main results revealed the need to create mechanisms that could help the process of dissemination of knowledge in the organization, in due to the high personnel turnover and loss of organizational memory, as well as the contribution of the use of technological tools in the collective learning processes as facilitating resources for the construction of knowledge. As a result of the research, it was proposed to create a space called "knowledge management" on SUGEP's corporate website, containing a virtual repository for the dissemination of information of interest to all internal and external community of UFRPE.