Sistemas ERP's no agronegócio : uma análise dos resultados obtidos após implantação em usinas sucroalcooleiras localizadas no Estado de Pernambuco

Abstract

The third phase of the industrial revolution and the globalization were historical milestones that are still reflecting on the world market until nowadays. On the one hand, the internet facilitates communication and eliminates borders between countries and continents, and on the other, innovations and radical changes in market behavior due to the expansion of competition and competitiveness among organizations. In this context, Enterprise Resource Planning (ERP) and technology solutions systems as Business Intelligence (BI) have emerged in order to meet the need for information in a timely manner and unifying several departments in order to reduce Competitive advantages, to increase the profits of partners or shareholders and to assist in the decision-making process. The present study has the purpose of analyzing some relevant aspects after the implementation of the Enterprise Resource Planning (ERP) systems with respect to the use, the innovation and the use of these systems as BI tools in Sugar and Ethanol Mills located in the State of Pernambuco. For this, semi-structured interviews were conducted with the IT managers of the sugar and ethanol mills, using as extraction method and tabulation of the interviews the analysis content with the purpose of coding and selecting the findings. According to these managers, ERPs provide advantages in the accuracy and speed of information, as well as the unification of data with the mobility of access to information in a secure way. As disadvantages they mentioned bureaucratization of the processes, among other aspects presented. With regard to innovations, the incremental innovations resulting from internal processes were identified resulting in a significant increase in performance. In relation to BI, being extension of the ERP system, its underutilization by some sectors, advantages, disadvantages and problems due to the use was verified.