Gestão de contratos de terceirização: análise dos processos de monitoramento à luz da teoria dos custos de transação

Abstract

The main objective of this research is to analyze the processes of monitoring the management and inspection of exclusive labor contracts at the Federal Rural University of Pernambuco. This analysis was carried out in light of the Transaction Cost Theory, which studies the costs involved in contractual exchanges, and determines that every contract has incompleteness, as it is not possible to foresee all the safeguards necessary for its perfect execution. The research has applied nature and a qualitative and quantitative approach, considered exploratory-descriptive. The study was carried out through a case study, whose primary data were extracted by semistructured interviews and questionnaire application to the managers and inspectors of the 11 exclusive labor contracts at UFRPE in force in June 2023. An analysis of the documents that compose the administrative processes of each contract, available in the Integrated System of Heritage, Administration and Contracts (SIPAC), was also fulfilled. The content analysis technique and statistical treatments were used, with the aim of identifying the action of behavioral assumptions and transaction attributes in the adopted governance structure, as well as proposing structural arrangements capable of improving performance in monitoring contracts managed by the UFRPE. Among the main results, it is possible to point out that the attributes of frequency, uncertainty and specificity of assets proved to be highly significant in the composition of transaction costs at the university. In relation to behavioral assumptions, a low level of opportunism and a great influence of limited rationality were identified, given the lack of standardized procedures combined with deficiencies in the qualification and training of employees who make up the inspection teams. Understanding the governance structure currently adopted in the management and supervision of UFRPE's DEMO contracts, a manual for contract management and supervision was proposed as a technical product with the aim of guiding and facilitating the monitoring processes of outsourcing contracts.