Clima organizacional em uma instituição federal de ensino superior: um estudo com técnicos administrativos e docentes de um centro acadêmico da UFPB

Abstract

Contemporary demands and challenges have prompted institutions to adopt a new perspective on the people who compose their organizational environment, leading human resource management to align its strategies with this new vision. Assessing organizational climate and understanding how people perceive their work environment is essential for an organization's success, as this valuable tool allows for a comprehensive analysis of various dimensions of both strengths and areas for improvement by management. Thus, this study aims to diagnose the organizational climate among technical-administrative staff and faculty at the Center for Social and Applied Sciences of the Federal University of Paraíba, located on the João Pessoa campus, in order to contribute to the institution's human resource management, implementing policies to improve the organizational environment. The study is characterized as applied research, with a mixed-methods approach, of an exploratory and descriptive nature. Data was collected through a structured questionnaire administered to a sample of 276 employees. Statistical analysis using the Mann-Whitney U test and T-test revealed that faculty members expressed higher satisfaction with conflict resolution, opportunities for performance and professional growth, salary, and work-life balance. In contrast, technical-administrative staff expressed higher satisfaction with the ability to participate in director elections and the opportunity to work remotely. Content analysis of open-ended questions revealed that a positive organizational climate is built upon a foundation of respect, effective communication, recognition for work performed, well-established departmental organization, and an organizational structure based on competence, without personal favoritism, and that values the participation of all. Through the organizational climate diagnosis and identification of both strengths and areas for improvement, a manual of recommended best practices for improving the organizational climate at CCSA was developed.