Aspectos motivacionais em plataformas de open government : um olhar sob as perspectivas do utilizador e do desenvolvedor

Abstract

Understanding Open Government as the search for transparency, accountability, citizen participation and also the use of technology and innovation, many governments, including Brazil, started to provide interactive and participatory e-participation tools in the Web 2.0 standard. In this context, the present study sought to identify the main human aspects related to the motivation of the citizens to develop and to use this type of platform. In order to do so, we conducted a systematic mapping using the main computational search engines, and a manual search in the main journals investigating human behavior. Then, two focus groups were conducted with 3 specialists and 7 hackathon developers, in order to filter the data obtained in the literature. 67 semi-structured interviews were also carried out, using the contente analysis technique, with users of this type of platform. From the qualitative analysis, two surveys were carried out, answered by a group of 156 developers and 167 users. Applying the exploratory factor analysis in the variables, it was possible to identify that, in the Brazilian context, the motivation of the developer is explained by the altruistic, friendly, affective, judged and adjusted factors, while the users are composed by the altruistic, affective and technology factors. From these results it was possible, in fact, to propose the multidimensional model 5A, of the motivation of the developers, and the ATA model, of the motivation of the developers, composed by the factors just cited. In addition to the contribution to the academy and industry, future research proposals were also listed.