Fatores determinantes para a compra online de produtos de moda-vestuário

Abstract

The aim of this dissertation was to investigate factors that determine the purchase of fashion and clothing products by consumers through the use of the Internet. The research took a qualitative-quantitative character, with the data captured in the same collecting instrument which included questions that dealt with the opinion of the consumer in relation to the online shopping experience, but also to know how is the online buying process through his speeches. To do this, the sample was composed by 30 consumers living at the Metropolitan Region of Recife. The results showed that consumers have a great experience in the use of the Internet, considering it a kind of easy, economical, fast and reliable way to make their purchases. On the other hand, there are significant differences in the frequency which consumers make purchases, even having declared that they are always connected, most fashion-clothing products are bought every two months. It was possible, too, to understand some peculiarities in the decision-making process of online purchases of fashion-clothing products as: acquisitions are actually carried out when there is a tracking service of the parcels or a online service to take questions and/or additional information about the products.